While Zabbix availability and performance monitoring solution is released under open source license, here at Zabbix we understand that the key element of true enterprise-class software for a corporate customer is the availability of professional on-time technical support.
Zabbix offers to its customers 5 different support tiers. From simple, per-incident based support plans up to complex support tiers that include remote troubleshooting, version upgrade, on-site training and on-site consulting; we believe every company will find a support level that meets its requirements.
By purchasing technical support, a customer:
gets access to the team of Zabbix experts that know every little bit of the source code and have extensive experience in solving a variety of issues that customers are facing every day;
receives assurance that no matter how complex the issue is, Zabbix support engineers will find a solution and deliver it according to the terms set in the contract.
While English is the default language of support team, we may also provide support in Japanese, Russian and Latvian. If you require support provided to your organization in another language, please let us know.